VEHICLE RECOVERY and HUMAN ERROR BREAKDOWN:

In the event a vehicle has to be recovered by us due to overdue return or non-payment of rental charges or if we receive information that the vehicle has been misused or driven erratically or by an unauthorised driver, the renter will be liable to us for the cost of recovering our vehicle at £210.00. Mileage incurred recovering the vehicle will be charged at £1.90 per mile. Vehicle storage will be charged at £25.00 per 24hrs. These charges will also be applicable in addition to any charges made by the police or other authority should the vehicle be impounded whilst in the hirers possession. In the event that we pay the police and/or authority, the hirer will re-imburse us.

Should the vehicle break down as a result of ‘human error’, the hirer will re-imburse us the full cost of attending the breakdown and recovering/repairing the vehicle. ‘Human error’ includes but is not limited to incorrect fuelling, flat battery due to lights being left on, kerbed/damaged wheels and tyres and lost or damaged keys. We reserve the right to withhold hire deposits until the cause of vehicle breakdown has been determined.

COLLISION DAMAGE WAIVER (CDW):

Collision Damage Waiver (CDW)  is available at a cost of £10.00 per day and can only be purchased at the start of rental. CDW cannot be purchased part-way through any rental agreement. Collision Damage Waiver is NOT available for Luton vans. Please note even if CDW is purchased, different rates of excess apply if the vehicle is stolen or written off or parts stolen from the vehicle.

SACK BARROW (TROLLEY) HIRE:

We offer sack barrow hire from £6.00 per day. Sack barrows must be returned when the hired vehicle is returned. Any damaged and/or missing sack barrow will be charged £120.00. Sack barrow hire subject to availability. No liability is accepted by MVL Northeast Ltd Stockton for any loss or injury caused by a sack barrow supplied by us whether directly or indirectly at fault. Safe use of the sack barrow is entirely the responsibility of the hirer.

CUSTOMER SERVICE TIMES:

Whilst we will endeavour to complete bookings for the agreed date and time, we operate a ‘first come first served’ basis which means during busy periods there may a short delay while we serve other customers. Please note this does not affect the booking collection and return dates/times.